Our Wellness Spa Policies
Spa Etiquette
At Ochre Massage and Spa, we are dedicated to providing a serene haven for your relaxation. To ensure a great wellness spa experience, please observe the following guidelines: Arrive on time for your appointment to make the most of your spa experience. Late arrivals may result in a shortened session. Communicating your preferences and health concerns to your therapist before your treatment ensures a tailored experience. Also, disrobe to your comfort level, and our therapists will respect your modesty. These guidelines aim to create a calming and welcoming atmosphere for all guests. Thank you for your cooperation.
Our Cancellation Policy
We respectfully ask that you provide us with a 24 hour notice of cancelation or schedule changes. Please understand that when you cancel or miss your appointment without regard to this 24 hour policy we are often unable to fill that appointment time. This is an inconvenience to your massage therapist and means clients miss the opportunity to get the services they need. For this reason, you will be charged 50% of the service fee when cancelling after the 24 hour policy. No Call/No shows will be charged at 100%.
Thank you!
Code of Conduct
Our spa prioritizes the therapeutic benefits of holistic massage therapy. Please note that our sessions strictly EXCLUDE sexual components. Any inappropriate behavior may lead to session termination, a full fee charge, and potential reporting to local authorities. Respectful conduct ensures a positive experience for both you and your massage therapist.
In-Scope Policy
As a licensed massage therapist, I am not a physician and DO NOT provide medical diagnoses. My services are focused on massage therapy and holistic well-being. If you have specific medical concerns, please consult with a qualified Healthcare Physician.
Holiday Gift Card Special!
Buy an e-gift card today and enjoy $10 off your own December session – because self-care should be shared!